[New: an MCP server for AI assistants](https://tirver.com/changelog.md)

# Customer support that works when you can’t.

A smart AI agent that resolves customer questions and guides users through your product, with chat, help center, feedback, roadmap and changelog.

[Create a workspace](https://app.tirver.com/signup) [Read the docs](https://tirver.com/docs/api/overview.md)

Monthly, yearly or 3-year plans. The AI agent is billed per resolution.

- **Resolves questions**: Works from your help center, documents and website.
- **Guides users**: Walks customers through steps in your product.
- **Hands over**: Passes to a person on request or when unsure.

## See each module at work.

### Inbox

- **Views**: Yours, unassigned, team and AI-handled conversations.
- **Notes and tags**: Internal notes, mentions, tags and saved replies.
- **Customer details**: Profile, AI summary and past conversations beside every chat.

### AI agent

- **Resolves questions**: Works from your help center, documents and website.
- **Guides users**: Walks customers through steps in your product.
- **Hands over**: Passes to a person on request or when unsure.

### Help center

- **Your domain**: A public knowledge base customers can search.
- **In the widget**: Customers search articles before they write to you.
- **Article ratings**: See which articles helped and which did not.

### Feedback

- **Ideas and votes**: Customers post ideas and vote on them.
- **From a chat**: Turn a conversation into a feedback post.
- **Your reply**: Comment as the team and set a status.

### Roadmap

- **Public roadmap**: Planned, in progress and shipped.
- **Fed by feedback**: Posts move here when you set a status.
- **Vote counts**: See demand on every card.

### Changelog

- **Release notes**: Write an entry and publish it to your changelog.
- **Linked feedback**: Publishing marks the post as shipped.
- **Announcements**: Voters hear by email and in the widget.

### Widget settings

- **Your brand**: Accent color, theme and launcher position.
- **Tabs**: A tab shows only when its module is on.
- **Live preview**: See the widget as customers will.

## A support agent at your disposal.

It resolves customer questions and guides users through your product, including when nobody on your team is online.

- **It resolves**: It works a question through to an answer from your help center, documents and website, and links what it used.
- **It guides**: It walks users through setup and how-to steps, right inside the widget.
- **It covers for you**: It keeps helping outside business hours and hands over when a person is needed.

## From a chat to the changelog.

1. **A customer asks**: The request arrives in your inbox from the widget.
2. **You file it**: Turn the conversation into a feedback post others can vote on.
3. **It moves**: Set a status and the post appears on your public roadmap.
4. **Everyone hears**: Publish a changelog entry and every voter is told.

## One workspace instead of four tools.

| The job | Usually a separate | In Tirver |
|---|---|---|
| Talk to customers | Live chat and help desk tool | Widget and shared inbox |
| Resolve questions around the clock | AI chatbot add-on | A support agent, billed per resolution |
| Document the product | Knowledge base tool | Help center on your domain |
| Collect ideas and announce | Feedback board and changelog tools | Feedback, roadmap and changelog |

## One plan. AI billed per resolution.

- **Tirver suite**: Chat, inbox, help center, feedback, roadmap and changelog.
- **AI agent**: Charged per resolved conversation. Handoffs to your team are free.
- **Credit packs**: Extra resolutions for busy months, bought when you need them.

## Questions teams ask first

**Can I use only chat and the AI agent?**

Yes. Each module has its own switch, and modules that are off stay out of your widget.

**Where do the AI agent’s answers come from?**

Your help center, documents you upload and pages crawled from your sitemap. Each answer links its sources.

**Does a handoff cost a credit?**

No. You pay only when the AI agent resolves the conversation.

## Paste one snippet and go live.

```html
<script src="https://cdn.example.com/tirver.js" data-workspace="YOUR_WORKSPACE_ID" async></script>
```

1. Create your workspace and invite your team.
2. Add the widget script to your app.
3. Add knowledge sources and switch on the AI agent.